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About Me

I'm a Principal User Experience Researcher working at Ad Hoc LLC, where I lead a team of researchers and communicators helping make government websites and APIs work better for their users.

I used to be a museum educator, and still spend a lot of time thinking about museums and advocating for better conditions for staff and interns (pay 'em).

Work Experience

Ad Hoc LLC | July 2017 - Present

Principal UX Researcher, January 2021

Senior UX Researcher July 2017 - December 2020

Leading a team working on communications, community management, and user experience research in support of the Centers for Medicare and Medicaid Services.

US Holocaust Memorial Museum | December 2014 - June 2017

Museum Experience and Education Specialist

Exploring and leading in-museum experiences both digital and physical. Product manager, History Unfolded citizen history project.

Written Things Online

USC Shoah Foundation: Lessons in Technology and Humanity

USHMM History Unfolded blog: Hail and Farewell

US Holocaust Memorial Museum | July 2012 - November 2014

Social Media Strategist and Community Manager

Running and growing social media communities on Twitter, Facebook, Instagram, and YouTube. Educating through the internet and listening generously to our users. 

US Holocaust Memorial Museum | July 2010 - June 2012

Education Specialist, Leadership Programs

Growing and facilitating ethical leadership programs for law enforcement officers. Overseeing First Person program of conversations with Holocaust survivors. Community manager, citizen history projects. 

Education

M.A.T., Museum Education | The George Washington University

Degree received: 2010

Electives: Museums and Technology, Curatorial Research

Internship: National Museum of American History

A.B., German | Princeton University

Degree received: 2008

Focus: Weimar art and architecture, second-language pedagogy

Thesis: Ihre Wege als Deutsche und Juden: Constructions of Identity in Jewish Museums in Bavaria