About Me
I'm a Managing Principal User Experience Researcher working at Ad Hoc LLC, where I lead teams of researchers and communicators helping make government websites and APIs work better for their users.
I used to be a museum educator, and still spend a lot of time thinking about museums and advocating for better conditions for staff and interns (pay 'em).
Work Experience
Ad Hoc LLC | July 2017 - Present
Managing Principal UX Researcher, January 2021
Senior UX Researcher July 2017 - December 2020
Leading a team working on communications, community management, and user experience research in support of the Centers for Medicare and Medicaid Services.
US Holocaust Memorial Museum | December 2014 - June 2017
Museum Experience and Education Specialist
Exploring and leading in-museum experiences both digital and physical. Product manager, History Unfolded citizen history project.
Written Things Online
Ad Hoc blog: Accessibility Without Fear and Beyond Compliance
USC Shoah Foundation: Lessons in Technology and Humanity
American Alliance of Museums: More Crowdsourced Scholarship: Citizen History
Saving Places: The "Difficult" is Relevant
USHMM History Unfolded blog: Hail and Farewell
US Holocaust Memorial Museum | July 2012 - November 2014
Social Media Strategist and Community Manager
Running and growing social media communities on Twitter, Facebook, Instagram, and YouTube. Educating through the internet and listening generously to our users.
US Holocaust Memorial Museum | July 2010 - June 2012
Education Specialist, Leadership Programs
Growing and facilitating ethical leadership programs for law enforcement officers. Overseeing First Person program of conversations with Holocaust survivors. Community manager, citizen history projects.
Education
M.A.T., Museum Education | The George Washington University
Degree received: 2010
Electives: Museums and Technology, Curatorial Research
Internship: National Museum of American History
A.B., German | Princeton University
Degree received: 2008
Focus: Weimar art and architecture, second-language pedagogy
Thesis: Ihre Wege als Deutsche und Juden: Constructions of Identity in Jewish Museums in Bavaria